Havenhush LLC: Your Happiness Guaranteed – Our Return & Refund Policy

At Havenhush LLC, your happiness and peace of mind are our top priority. We’re confident you’ll love our products, but if for any reason you’re not completely satisfied, we’ve made our return and exchange process simple and stress-free.

That’s why we offer a 30-day return policy from the date you receive your item, with FREE return shipping on all eligible returns!

1. Return Policy Overview: Shop with Confidence!

We understand that sometimes things just don’t work out. That’s why we offer a 30-day return window starting from the day you receive your order.
If you’re not completely happy with your purchase, simply return it to us within that period and we’ll gladly issue a refund or exchange — no hassle, no stress.

2. What Can Be Returned? (Almost Anything!)

We want to make returns simple, but here are a few guidelines:

  • Items must be returned within 30 days of receiving your item.
  • Items should be in their original condition and packaging, if possible.
  • Returns are accepted only for items purchased directly from Havenhush LLC (via our official website or direct sale).
  • We reserve the right to decline returns if items are heavily used, damaged, or not in resalable condition.

3. Return Process: Easy as 1-2-3!

  1. Contact Us: Email us at support@havenhush.store or call +1 (859)-737-5945 (Mon–Fri, 9 AM–5 PM EST).
  2. Receive Your FREE Return Label: We’ll email you a prepaid shipping label.
  3. Pack & Ship: Securely pack your item, attach the label, and drop it off at your nearest USPS, UPS, or FedEx location.

4. Refund Methods and Timeframes:

Once your returned item is received and inspected, your refund will be processed within 5–7 business days.

  • Refunds are credited back to your original payment method.
  • Please allow a few extra days for your bank or card provider to post the refund.
    If you haven’t received your refund within 10 business days of confirmation, contact us at support@havenhush.store.

5. Exchange Policy:

Need a different size or color? No problem!
Contact us within 30 days of receiving your item, and we’ll help you exchange it easily. Once we receive the original item, we’ll ship the replacement right away (subject to availability).

6. Return Shipping: It’s on Us!

We provide FREE return shipping on all eligible returns. You’ll receive a prepaid shipping label by email — just print, attach, and send!

7. Damaged or Defective Items:

If your item arrives damaged or defective, please reach out to us immediately.
We’ll gladly replace the item or issue a full refund after verification.
You may be asked to share a few photos to help us resolve the issue quickly.

8. Non-Returnable Items:

For hygiene and safety reasons, the following items cannot be returned:

  • Used or opened personal care items (e.g., toothbrushes, skincare products) unless defective.
  • Downloadable software or digital goods.
  • Gift cards.

9. Contact Information:

Company: Havenhush LLC
Address: 3555 SPRINGHURST BLVD, LOUISVILLE, Kentucky 40241
Phone: +1 (859)-737-5945
Email: support@havenhush.store
Service Hours: Monday – Friday, 9 AM – 5 PM EST