Havenhush LLC Privacy Policy: Your Health, Your Data, Our Promise 

At Havenhush LLC, founded in 2025, we understand that your health information is incredibly personal. We’re committed to protecting your privacy and ensuring you feel safe and secure when using our services. This Privacy Policy explains how we collect, use, and protect your information. We’ve designed it to be clear, easy to understand, and compliant with GDPR, CCPA, and Google Merchant Center requirements. We’re here to help you live your healthiest life, and that starts with trust.

Contact Us

If you have any questions or concerns about our Privacy Policy, please don’t hesitate to reach out. We’re here for you!

Information Collection: What We Gather and Why

We collect information to provide you with the best possible experience and to help you achieve your health goals. Here’s a breakdown:

Personal Information

This includes information you provide directly to us:

  • Contact Information: Name, address, email address, phone number. We need this to communicate with you about your orders, appointments, and important updates.
  • Account Information: Username, password. This keeps your account secure and personalized.
  • Payment Information: Credit card details, billing address. We use secure payment processors to handle this information, and we do not store your full credit card number on our servers.
  • Health Information: Information you provide about your health conditions, goals, and preferences. This helps us personalize our services and recommendations for you. We only collect this with your explicit consent.
  • Shipping Information: Shipping address and contact information to ensure you receive your products without delay.
  • Customer Service Communications: Records of your interactions with our customer service team, including emails, chat logs, and phone calls. This helps us improve our service and address your concerns effectively.

Automatically Collected Information

We also collect some information automatically when you use our website:

  • Browsing Behavior: Pages you visit, products you view, and search queries. This helps us understand your interests and improve our website.
  • Device Information: IP address, browser type, operating system, and device identifiers. This helps us optimize our website for different devices and troubleshoot technical issues.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to personalize your experience, analyze website traffic, and deliver targeted advertising. (More on this in our Cookies Policy below!)

Use of Information: How We Put Your Data to Work

We use your information to provide you with the best possible experience and to help you achieve your health goals.

  • Providing and Improving Services: Fulfilling orders, processing payments, personalizing your experience, and improving our website and services.
  • Communication: Sending you order updates, appointment reminders, promotional emails (with your consent), and responding to your inquiries.
  • Personalization: Recommending products and services that are relevant to your health goals and preferences.
  • Analytics: Analyzing website traffic and user behavior to improve our website and services.
  • Marketing and Advertising: Delivering targeted advertising based on your interests and browsing behavior (with your consent).
  • Legal Compliance: Complying with applicable laws and regulations.

Information Sharing: Who We Share Your Data With (And Why)

We value your privacy and will only share your information in limited circumstances:

  • Service Providers: We share information with trusted service providers who help us operate our business, such as payment processors, shipping companies, email marketing providers, and analytics providers. These providers are contractually obligated to protect your information and only use it for the purposes we specify.
  • Legal Requirements: We may disclose your information if required by law or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer.
  • With Your Consent: We may share your information with third parties with your explicit consent.

Data Security: Keeping Your Information Safe and Sound

We take data security seriously and implement a variety of measures to protect your information from unauthorized access, use, or disclosure.

  • Encryption: We use industry-standard encryption to protect your sensitive information, such as payment details.
  • Secure Servers: We store your information on secure servers with restricted access.
  • Access Controls: We limit access to your information to authorized personnel only.
  • Regular Security Audits: We conduct regular security audits to identify and address vulnerabilities.
  • Data Retention: We retain your information for as long as necessary to provide you with our services and comply with applicable laws. For example, we retain order information for accounting purposes and customer service communications to help us resolve any issues. We typically retain account information for as long as your account is active. You can request deletion of your account, which will initiate the deletion process, subject to legal and regulatory requirements.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Your Rights: You’re in Control of Your Data!

You have rights regarding your personal information under GDPR and CCPA. We’re committed to honoring those rights.

GDPR Rights (For EU Residents)

  • Right to Access: You have the right to access your personal information and receive a copy of it.
  • Right to Rectification: You have the right to correct inaccurate or incomplete personal information.
  • Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal information.
  • Right to Restriction of Processing: You have the right to restrict the processing of your personal information in certain circumstances.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.

CCPA Rights (For California Residents)

  • Right to Know: You have the right to know what personal information we collect about you, the sources of the information, the purposes for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete: You have the right to request the deletion of your personal information.
  • Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. We do not sell your personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise any of these rights, please contact us at support@havenhush.store. We will respond to your request within the timeframes required by law.

We may need to verify your identity before fulfilling your request.

Cookies Policy: Delicious Data

We use cookies and similar technologies to enhance your experience on our website. Here’s what you need to know:

  • What are Cookies? Cookies are small text files that are stored on your device when you visit a website.
  • How We Use Cookies:
    • Essential Cookies: These cookies are necessary for the website to function properly. They enable you to navigate the site and use its features.
    • Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often. This information helps us improve our website.
    • Functional Cookies: These cookies allow us to remember your preferences, such as your language or location. This helps us personalize your experience.
    • Advertising Cookies: These cookies are used to deliver targeted advertising based on your interests and browsing behavior. These cookies may be placed by third-party advertising partners.
    • Analytics Cookies: These cookies are used to analyze website traffic and user behavior. We use this information to improve our website and services. We use Google Analytics for this purpose.
  • Your Choices: You can control cookies through your browser settings. You can block cookies, delete cookies, or set your browser to alert you when cookies are being sent. However, please note that blocking cookies may affect your ability to use some features of our website.

By using our website, you consent to our use of cookies.

Third-Party Services: Partners in Health

We use third-party services to help us provide our services. These services may have their own privacy policies, which we encourage you to review.

  • Payment Processors: We use secure payment processors to process your payments. These processors have their own privacy policies that govern the handling of your payment information.
  • Shipping Companies: We share your shipping information with shipping companies to ensure that your orders are delivered to you.
  • Email Marketing Providers: We use email marketing providers to send you promotional emails (with your consent).
  • Analytics Providers: We use analytics providers to analyze website traffic and user behavior.
  • Advertising Partners: We work with advertising partners to deliver targeted advertising.

International Transfers: Taking Your Data Global

Your information may be transferred to and processed in countries outside of your own. We take steps to ensure that your information is protected in accordance with applicable laws.

When we transfer your information internationally, we rely on appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure that your data is protected.

Updates to Policy: Keeping You Informed

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you of any material changes.

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the changes.

Contact Information: We’re Here to Help!

If you have any questions or concerns please

Contact Us:

  • Company: Havenhush LLC
  • Address:3555 SPRINGHURST BLVD, LOUISVILLE, Kentucky 40241 United States
  • Phone: +1(859)-737-5945
  • Email: support@havenhush.store
  • Service Hours: 9 AM – 5 PM EST, Monday – Friday